This website is run by Camden Council and we want as many people as possible to be able to use this website.

For example, that means you should be able to:

• navigate most of the website using just a keyboard 

• navigate most of the website using speech recognition software 

• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, report any accessibility problems and a member of our web team will consider your request and get back to you in three working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Contacting us

You can report an issue by visiting  https://www.camden.gov.uk/report-an-accessibility-issue.

Email: culture@camden.gov.uk
Call: +44 (0)20 7974 4444

We’ll look into your request and get back to you within 7 days

People who use British Sign Language can contact Camden Council using SignVideo Web Access, an online interpreting service.  

You can also contact us through TexMee – this is like texting/SMS. You can use this service via its website or app. 

Technical information about this website’s accessibility 

Camden Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

What we’re doing to improve accessibility 

We are continually working to make improvements to this website and work with residents and external agencies for testing. 

Preparation of this accessibility statement

This statement was prepared on 17/05/2022. It was last reviewed on 1/10/2023.
 

Making the website accessible
 

I am Blind or Partially Sighted

If you are blind or have partial sight, we highly recommend navigating our website using a screen reader for full accessibility and easier navigation. 
 

I am D/deaf or Hard of Hearing

People who use British Sign Language (BSL) can contact Camden Council using SignVideo BSL Live, a specialist interpreting service. The service is available 24 hours a day, seven days a week and is free to use.

To download the app to your phone, search your app store for SignVideo.

Requirements for using SignVideo on a computer

• PC or Mac with a webcam

• Browsers: Edge, Chrome, Firefox, or Safari

• Bandwidth:

  • Min 512kbps, max 1.5 mbps

  • Recommended 1 mbps upload for HD Video

For technical help, contacthelp@signvideo.co.uk or call 020 3388 0771.

TexMee

You can also contact us through TexMee – this is like texting/SMS.

You can use this service in two ways, via the website or a mobile app.

To use it on your mobile, search for TexMee on your app store and download the app.

The service is available between 9am to 5pm Mondays to Fridays, except bank holidays, and will require a webcam.